Ways to reach us
Talk to us the way you prefer
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WhatsApp
The fastest route for technical support and everyday questions.
Start a chat -
Phone
For questions about plans, subscriptions and renewals.
+962 79 000 0000 -
Email
For formal requests, partnerships and sending documents.
hello@madad.jo -
Working hours
Sunday to Thursday
9:00 AM – 5:00 PMAmman, Hashemite Kingdom of Jordan
Send a message
Write to us — we’ll reply within a working day
Choose the topic of your message so it reaches the right team directly.
- We reply by phone, WhatsApp or email — whichever you prefer.
- Please don’t include any medical details about patients in your message.
- If you have an account, support is also available from the user menu in your dashboard.
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The MADAD team will contact you within a working day. If it’s urgent, message us on WhatsApp.
Faster answers